This Data Protection & Privacy Policy sets out the basis which TutorNow Pte Ltd. (“we”, “us”, or “our”) may collect, use, disclose or otherwise process personal data of our users in accordance with the Personal Data Protection Act (“PDPA”). This Policy applies to personal data in our possession or under our control, including personal data in the possession of organisations which we have engaged to collect, use, disclose or process personal data for our purposes.
All visitors on our site shall be considered as “users”. There are two types of users: users who register with TutorNow known as “Tutors” or “Registered Users” and users looking to hire tutor known as "Clients". By registering with us as a tutor or engaging our agency service as client, you are accepting the practices described in this policy. You must not use this Website if you disagree with this Privacy Policy. If you are only browsing this website, we do not capture data that allow us to identify you individually.
TutorNow is committed to ensure that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, and you can be assured that it will only be used in accordance with this privacy policy.
What Personal Data information we collect
Registered user as tutor, we may collect the following Personal Data:
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Your legal name
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Email address
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Mobile phone number
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Postal code address or home street address
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Nationality
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Birth Year
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Race
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Gender
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Educational qualification
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Subjects you are interested in teaching
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Teaching or tutoring experience
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Personal image (optional)
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Softcopies of academic certificates and qualification (optional)
Engaging our agency service as client, we may collect the following Personal Data:
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name
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contact information including email address and contact number
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Postal code address or home street address
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tutee's gender and level
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relationship to tutee
What we do with the Personal Data information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
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Internal record keeping.
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We may use the information to facilitate our agency’s tuition matching services.
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We will also provide the necessary Personal Data information of client and tutor to each other upon the confirmation of a tutoring assignment; Client’s name, contact number and address are disclosed to the Tutor, and Tutor’s name, contact number, gender, age, educational qualification and teaching or tutoring experience are disclosed to the Client.
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We may periodically send promotional emails or other information which we think you may find interesting using the email address and whatsapp contact number which you have provided. Nevertheless, users can unsubscribe at any point in time by notifying us by SMS, email, or other means.
Advertise tutor’s profile on our Website
In order for TutorNow to provide enhanced tuition matching services, we reserves the right to use your information for its intended purpose to post your tutor profile in public thru our Website to attract clients, or to send out your tutor profile to prospective clients. Information such as tutor’s name, profile photo, gender, nationality, race, educational background and teaching or tutoring experience may be revealed to the public. Information such email address, mobile number, birth year, postal code address and uploaded documents will not be revealed to the public.
Client’s Geographic information
User engaging our agency service as client, we need to collect geographic information such as postal code address or home street address to facilitate our agency services. Such information may be advertised on our website, mobile application or third-party website. We will take necessary actions not to reveal full detailed address but it is not guaranteed. Should client wishes postal code address or home street address to remain confidential, kindly update us the nearby location from your home.
Security
We are committed to ensure that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.To safeguard your personal data, all electronic storage and transmission of personal data is secured with appropriate security technologies.
Data Protection Officer
If you have any enquiries or feedback on our personal data protection policies and procedures, you may reach out to our Data Protection Officer (DPO) via email at admin@tutornow.sg Attn: DPO – Esther Soh.
How we use cookies
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your
preferences.
preferences.
We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.
Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by writing to or emailing us at admin@tutornow.sg.
If you believe that any information we are holding on pertaining to you is incorrect or incomplete, please write to or email us as soon as possible, at the above address. We will promptly correct any information found to be incorrect.